My colleague alerted me to this one and as I could find no information for this online I thought I’d document it on my blog :).
A client logged a ticket saying the “Re-create Check Stub” option was greyed out on a few creditors as per below (this is how you can reprint the remittance advice).
On investigation it turned out the option “Transaction” was unticked on the “Creditor > Options” page as per below:
If you simply tick this ON the option becomes available again.
What an awesome “feature” 🙂
Thanks for reading!