I recently had an issue where a user was stuck in a batch in the Bank Management module. You can usually run the “Clear Activity” option to resolve the issue however on this occasion it didn’t work. I found I had to manually delete a row in an SQL table to clear the lock and allow the user access to the batch.
The exact issue they received is as follows:
With this error message the first thing to try is to clear activity and although this didn’t work on this occasion I’ll detail the steps below.
Select “Tools > Routines > Financial > Bank Management > Clear Activity”
Select “Clear Activity”
Ensure there are no users in Dynamics GP and click “Yes” to the message below. (rather than asking everyone to log out I usually just ensure there’s nobody doing any Bank Management activities)
After doing this you will be prompted with the message below confirming activity is cleared
However I found I still couldn’t access the batch. On investigation there is still some activity for the batch in the CBEU1020 table which needed clearing. I therefore ran the SQL query below in the company database to delete the row. (replace TWO18 with the name of your company database)
I could then access the batch.
Thanks for reading